A "Crucial Confrontation" consists of a face-to-face accountability discussion - someone has disappointed you and you talk to him or her directly. When handled well, the problem is resolved and the relationship benefits.
A Crucial Confrontation differs from a Crucial Conversation, in that a Crucial Confrontation deals with a disappointment, and a Crucial Conversation deals with a disagreement.
อ่านต่อ : http://www.cocoonworks.com/library/mindmaps/personal/personal%20effectiveness/Crucial%20Confrontations/index.html
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